Booking Policy

7Futures is committed to providing a seamless and enjoyable experience for our clients. We pride ourselves on engaging specialist expertise to deliver exceptional webinars, coaching sessions, workshops, and events tailored to your needs. Our business model includes the securing of medical professionals, sports scientists, nutritionists, high performers from sport, the arts and the military who would otherwise be working for other clients. As a result, our cancellation and postponement policy has been designed to strike a balance between flexibility for our clients and the need to maintain a stable and reliable schedule for our team of experts. In order to protect the interests of all parties involved, we have established the following cancellation and postponement policy, which complies with standard UK law and guidelines and which has become particularly necessary since Covid. 

Cancellation Policy: 

In the event of a cancellation, the customer agrees to pay 7Futures a percentage of the agreed-upon fees, as outlined below: 

  • Cancellation within 4 weeks of the scheduled date: 25% of the agreed-upon fees. 

  • Cancellation within 3 weeks of the scheduled date: 50% of the agreed-upon fees. 

  • Cancellation within 2 weeks of the scheduled date: 75% of the agreed-upon fees. 

  • Cancellation within 1 week of the scheduled date: 100% of the agreed-upon fees.

Postponement Policy: 

In the event of a postponement, the customer agrees to pay 7Futures a percentage of the agreed-upon fees, as outlined below: 

  • Postponement within 4 weeks of the scheduled date: 10% of the agreed-upon fees. 

  • Postponement within 3 weeks of the scheduled date: 20% of the agreed-upon fees. 

  • Postponement within 2 weeks of the scheduled date: 30% of the agreed-upon fees. 

  • Postponement within 1 week of the scheduled date: 40% of the agreed-upon fees. 

Late Payment Policy:

The customer agrees to make payment by the agreed-upon payment due date, set as 30 days from the date of invoice issuance or purchase order (PO) unless otherwise stated in your supplier onboarding requirements. 

If payment is not received by the due date, we will send a friendly reminder notice to the customer to request payment and provide an opportunity to address any concerns or issues related to the invoice.

We will issue a formal late payment notice if payment remains outstanding 30 days from the initial due date. This notice will include a clear statement of the outstanding amount and statutory interest on the outstanding debt and the final deadline for payment. This rate is calculated as the Bank of England base rate plus 8%.

If payment is not received by the final deadline stated in the late payment notice, we reserve the right to take further action to recover the debt. This may include engaging a debt collection agency, initiating legal proceedings, or pursuing alternative dispute resolution methods.

7Futures may, at its sole discretion, waive the postponement fees if the client provides substantial written intention to rebook the same work. The decision to waive the fees will be based on the merits of each individual case. 

To cancel or postpone a scheduled webinar, coaching session, workshop, or event, please notify 7Futures in writing as soon as possible. This allows us to make the necessary adjustments and provide opportunities for other clients waiting for an available slot. Thank you for your understanding and cooperation. We look forward to providing you with exceptional service and a valuable experience. 


 

 7Futures Limited is committed to protecting the privacy of your data in accordance with the Data Protection Act 2018.

To view our current Privacy Notice please click on the link at the bottom of this page. If you have any queries about the content please email jo@7futures.com



© 2012 7Futures Ltd. Registered Office: Laurel Drive, 7 George Fox Lane, Fenny Drayton, Nuneaton, Warwickshire, CV13 6BE.Registered in England and Wales No. 7945762

© 2012 7Futures Ltd. Please note that at 7Futures, our role is to help educate and encourage our clients to take positive responsibility for their wellbeing. We are not medical doctors and are not able to offer individual medical advice. We always recommend you should discuss with your GP or other medical professional before making any changes you hope will impact your wellbeing, or that of your current/future family.  7Futures Ltd offers generic information which is for educational purposes only. The information we provided is not a prescription system and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. As such our materials, videos products and communications are for general information purposes only and should not be read as a personal recommendation for specific changes in lifestyle behaviour, nutrition, or exercise. Please click here for a clear description of our services and the relationship with you as a client. You should not participate in any of our services until you have studied this link...it is for your benefit.